top of page

Privacy Policy

At Bird and Mole, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your data.

1. Information We Collect
When you visit our website or place an order, we may collect the following information:

Personal Information: Name, email address, delivery address, and payment details.
Order Information: Details about the products you purchase and images you provide for custom embroidery.
Usage Data: Information about how you navigate and interact with our website, including IP address, browser type, and page views (collected through cookies).


2. How We Use Your Information
We collect and use your personal data to:

Process and fulfil your orders.
Communicate with you about your order, including sending proofs and confirming delivery.
Improve our website and services based on how visitors interact with it.
For marketing purposes, such as newsletters or promotions (only if you opt-in).


3. Data Sharing
We respect your privacy and do not share or sell your personal information to third parties, except:

When required to process your order (e.g., sharing your address with delivery services).
To comply with legal obligations.
If you give explicit consent to share your image as part of our marketing (e.g., featuring your embroidery on social media or our website).


4. Data Storage and Security
We take appropriate security measures to protect your personal information. Data is stored securely and accessed only by authorised individuals. Payment details are processed via secure third-party payment providers and are not stored on our servers.

5. Your Rights
You have the following rights regarding your personal data:

Access: Request a copy of the information we hold about you.
Correction: Ask us to correct any inaccuracies in your data.
Deletion: Request that we delete your personal data (except where we are required to keep it for legal reasons).
Withdraw Consent: If you have opted into marketing communications, you can unsubscribe at any time.
To exercise these rights, please contact us at hello@birdandmole.com.

6. Cookies
We use cookies to enhance your experience on our website by remembering preferences and providing personalised content. You can disable cookies in your browser settings if you prefer.

7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Please check this page regularly to stay informed.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, feel free to contact us at: hello@birdandmole.com.

Bird and Mole is a Somerset-based embroidery studio run by a husband-and-wife team, specialising in transforming photos into bespoke, personalised embroidered artwork.

Whether you're looking for unique home décor, custom pet portraits, or meaningful wedding and anniversary gifts, our unique art pieces are designed to add a personal touch to any space.

© 2024 Bird and Mole. Somerset, UK

Subscribe and stay on top of our latest news and promotions

Shop
Tips
Press
Connect
  • Pinterest
  • Instagram
T&Cs
bottom of page